PayPal’s Offshore Support Sucks…

I use PayPal a lot for my business [bear with me – this gets more interesting…].

Unfortunately, their customer support sucks, badly. Since @AskPayPal asked me to explain my comments, I thought I’d share a real life example. But mostly since their customer support emails are so woefully bad, I might get a laugh or two.

Most recently, I contacted PayPal explaining that all outbound payments from my account were blocked. I was away in Portugal, but needed to pay a contractor ASAP.

PayPal wouldn’t fix it. Instead, they replied with a rambling, 416 word reply that offered zero answers – but instead a bizarre pick ‘n’ mix of cliches and statements.

So I thought I’d round up some of my favourite cliches & quotes from PayPal support emails…

“Rest assured that this does not imply that we are suspecting you with fraudulence or anything like that, no.”

“we only have your best interests in mind”

“You may, at the moment, view this as an inconvenience however in actual fact this system we use has helped reduce losses for both buyers and sellers”

“The system would just like to make sure that your payment goes through smoothly.”

[Re: their arbitrary block on my account] “Unfortunately, since there are thousands of transactions happening in the PayPal system in a per minute basis, it is virtually impossible to turn it off.

PayPal, your offshore customer service and/or CRM system suck, badly.

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